5 days left · Sources Sought

DD01--WILMAC Call Recording Extraction Service Base New requirement

VETERANS AFFAIRS, DEPARTMENT OF — TECHNOLOGY ACQUISITION CENTER NJ (36C10B)

Small-business set-aside NAICS 561422 call recordingarchivaldata migrationcompliancecontact center

BidQuill brief

The VA needs a vendor to extract, decrypt, and standardize hundreds of millions of legacy call recordings from three on-premise platforms into a single compliant cloud archive to support contact center migration.

Supply and deploy a call recording extraction and archival platform (Continuity Replay or equivalent) that extracts legacy recordings from Calabrio One, Avaya, and Verint systems; transcodes audio to open format; and consolidates into a single compliant cloud-based archive. Includes remote installation, training, and ongoing software support.

What you'll need

Must be a call recording extraction and archival solution capable of handling Calabrio One, Avaya, and Verint platforms
Must support NARA-compliant retention policies for crisis, benefits, and healthcare call types
Must provide decryption and audio format conversion to open standards
Must include remote professional services for installation and instructor-led training
Must meet small business size standard for NAICS 561422 (call center services)

Ideal bidder: Small businesses specializing in unified communications archival, call recording management, contact center migration, or voice data extraction and compliance solutions.

Est. value: Not stated

Eligibility: Total Small Business Set-Aside under FAR 19.5—only small businesses meeting the NAICS 561422 size standard are eligible.

Solicitation #	36C10B26Q0450
Notice type	Sources Sought
NAICS	561422
Set-aside	Total Small Business Set-Aside (FAR 19.5)
Place of performance	See notice
Response deadline	2026-06-17 12:00
Posted	2026-06-10

View & bid on SAM.gov → Contact: belinda.espindola@va.gov

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