33 days left · Solicitation · Canberra, Sydney, Melbourne, Perth

Mission Australia After-Hours Answering Service

STATE, DEPARTMENT OF — AMERICAN CONSULATE SYDNEY

NAICS 561421 answering servicecall centergovernment servicesemergency responseadministrative support

BidQuill brief

U.S. State Department needs a firm-fixed-price after-hours answering service for Mission Australia facilities in Canberra, Sydney, Melbourne, and Perth.

Provide 24/7 after-hours answering service for U.S. Embassy and Consulates in Australia, including call screening, basic information provision, emergency routing to duty officers, and support for future locations in Brisbane and Adelaide.

What you'll need

Ability to handle international and Australian phone calls

Ideal bidder: Call center or answering service provider with 24/7 staffing capability, experience handling international calls, and ability to work with government protocols in Australia.

Est. value: Not stated

Solicitation #	19AS2026Q0016
Notice type	Solicitation
NAICS	561421
Set-aside	Full & open
Place of performance	Canberra, Sydney, Melbourne, Perth
Response deadline	2026-07-08 12:00
Posted	2026-05-29

View & bid on SAM.gov → Contact: MandellDS@state.gov

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